Refund policy

REFUND & RETURNS POLICY – SHOEMART.IO

Last Updated: October 14, 2026

1. RETURN ELIGIBILITY
At Shoemart.io, customer satisfaction is important to us. Eligible items may be returned within 30 days of delivery.

Items must be unused, unworn, unwashed, and in their original condition and packaging, with original tags and accessories where applicable. Proof of purchase or an order number is required.

Shoes must not show signs of outdoor wear or damage caused by use.

2. NON-RETURNABLE ITEMS
Items marked as final sale, personalized products, and gift cards are not eligible for return unless required by applicable law. This does not affect your rights regarding defective, damaged, incorrect, or misdescribed products.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If an item arrives damaged, defective, or different from what you ordered, contact contact@shoemart.io with your order number, a description of the issue, and photographs where possible.

We will review your request and provide appropriate instructions for a replacement, return, or refund, as applicable.

4. HOW TO REQUEST A RETURN
To request a return:
- Email contact@shoemart.io within 30 days of delivery.
- Include your order number and the reason for the return.
- Wait for return authorization and instructions before shipping the item back.

Do not send returns to our business address unless we confirm that it is the correct return destination.

5. RETURN SHIPPING COSTS
For change-of-mind returns or incorrect size selection, customers are responsible for return shipping costs unless otherwise stated or required by law.

For confirmed defective, damaged, or incorrectly supplied items, Shoemart.io will provide an appropriate resolution, including return shipping arrangements where applicable.

Original shipping charges will be refunded where required by law or where applicable to an approved refund.

6. REFUND PROCESSING
After we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your payment provider and financial institution.

If your refund has not appeared after this period, contact contact@shoemart.io.

7. EXCHANGES
Exchanges are subject to product availability. Contact our support team before returning an item to confirm whether an exchange is available.

8. ORDER CANCELLATIONS
Contact us as soon as possible if you wish to cancel an order. Orders already being prepared for fulfillment or already shipped may not be cancellable.

Eligible cancellations will be refunded to the original payment method.

9. LEGAL RIGHTS
This policy does not limit consumer rights that cannot legally be excluded under applicable law.

10. CONTACT INFORMATION
Store Name: Shoemart.io
Website: https://shoemart.io
Email: contact@shoemart.io
Phone: +1 800-638-1456
Address: 11209 Lakeview Dr, Dunkirk, MD 20754, United States

For return, exchange, or refund assistance, please contact our customer support team.